1. What personal information is collected?
If an on-line visitor submits information to GUKLABS, it will usually take the form of either: (1) the purchase of goods or services though our on-line stores, (2) product or account registration, or registration for on-line game participation, (3) message boards or forums, (4) warranty registrations, (5) a consumer complaint, (6) surveys, (7) customer service or technical support, (8) newsletters. Personal information collected may include your name, home address, phone number, and/or e-mail address. We do not require this information to gain access to our websites, however, you will not be able to utilize certain products, services, or features that require registration or receive materials such as newsletters unless such information is provided.
If you register an account using your Facebook account, the following information may be collected: (1) your first and last name and other information made publicly available by you, (2) your friends list, and (3) the email address associated with your account.
Some of our websites and/or online services require you to create an account with a third party service provider. The username and email address that you create through this platform are collected by GUKLABS. Visitors purchasing products or services will be required to provide additional information such as a valid credit card number, expiration date, and shipping and billing addresses.
Please note that, depending on the GUKLABS website that you are visiting, many of the activities listed above may not be available and, as such, personal information may not be collected.
2. What other types of information may we collect?
For some activities, we may ask you to create a username and password and/or to provide other personal and non-personal information including but not limited to your age, date of birth, gender, and/or game and platform preferences; and, we may combine such information with other personal and/or non-personal information. In addition, your web browser or client software may transmit certain geographic information or information regarding your computer (capabilities, game data processing, etc.) to GUKLABS. GUKLABS may use this information to generate aggregate statistics about our user community and may provide such information to advertisers and/or our partners. In addition, GUKLABS may use such information for security, system integrity (the prevention of hacking, cheats, etc.), or enforcement purposes. From time to time, we may also post customer testimonials that contain personally identifiable information on GUKLABS websites. However, we will obtain the customer’s consent to post these testimonials prior to publication in accordance with the applicable GUKLABS agreement.
3. How do we use your personal information?
The personal information you provide GUKLABS will allow us to fulfill your product or service order; alert you of new products or services, features, or enhancements; handle/route your customer service or technical support questions or issues; to send eCards or “Recruit-a-Friend” emails; and/or notify you of upgrade opportunities, contests, promotions, or special events and offers. GUKLABS may enhance or merge the personal information collected at a GUKLABS website with data from third parties in order to update your contact information, perform market analysis, or improve our products, services, or systems. GUKLABS may also provide your personal information to other companies or organizations that offer products or services that may be of interest to you. In such cases, we will notify you that the information will be shared and provide you with an opportunity to opt-out.
4. What type of communications may you receive?
Special Offers and Updates
We will occasionally send you information on products, services, special deals, and promotions. Out of respect for your privacy, we present the option not to receive these types of communications. Please see the “Choice” section below.
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature.
Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.
Recruit a Friend/E-cards/Share Wish List
If you choose to use our recruit-a-friend, Share Wish List, or e-card features, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the website. GUKLABS does not store this information and uses it for the sole purpose of sending this one-time email and to track the success of our referral program.
5. Who is collecting your information?
When you are asked for information while on a GUKLABS website, you are sharing that information with GUKLABS and his affiliates. As a result of this sharing, you may receive communications from any of GUKLABS affiliates. From time to time, GUKLABS may use third party contractors to collect and process personal information on its behalf (for product and prize fulfillment, credit card processing, etc.).
In addition, some services are provided in conjunction with partner companies. If your personal information is being collected by a company other than GUKLABS and not on GUKLABS’s behalf, you will be notified at the time the information is collected. If you do not want your information shared, you can choose not to allow the transfer of information by not using that particular service or by not providing any information at that time.
Please be aware that we cannot control the activities of third parties to whom we provide data, and while we cannot guarantee that they adhere to the same privacy and security procedures as GUKLABS, we will take reasonable steps to assure that these third parties will provide sufficient protection of personal information.
6. With whom may your personal information be shared?
We reserve the right to disclose your personal information as required by law or in special cases when we have reason to believe that disclosing such information is necessary to identify, contact, or bring legal action against you if you are violating the Terms of Service or Use Agreements for a GUKLABS website or product, or may be causing injury to or interference (intentionally or unintentionally) with GUKLABS 's rights or property, other users of a GUKLABS website or product, or anyone else who could be harmed by your activities. We also reserve the right to disclose your personal information if we have a good faith belief that it is necessary to prevent fraud or other illegal activities.
As with any business, your personal information is also an asset of GUKLABS and will become part of our normal business records. As such, we may also disclose your personal information to a third party if we decide to sell a line of business to that third party, so you can continue to receive service and information in connection with that line of business with as little disruption as possible. Similarly, in the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, your personal information may be transferred to GUKLABS 's successor or assign.
GUKLABS websites may also have message boards, forums, and/or chat areas, where users can exchange ideas and communicate with one another. When posting to a message board, forum, or chat area, please be aware that the information is being made publicly available on-line and the user does so at his or her own risk. For certain forums, anyone posting or replying to a post may be doing so using their Real ID -- that is, their full first and last name -- with the option to also display the name of their primary in-game character . If your personal information is posted on one of our community forums, you may contact us at firstname.lastname@example.org to request removal. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
7. What choices do you have regarding the collection, use, and distribution of your personal information?
GUKLABS allows you to control the way that we use personally identifying information that we might obtain. At the time you provide personal information, GUKLABS may give you the option of declining any future offers or information about new products, promotions, or services. In addition, many of the "mailings" GUKLABS may send you, such as newsletters, have procedures within them to cancel the receipt of any future mailings. Lastly, you may be given the opportunity to "opt-out" of certain features or functionality (e.g. Real ID). See the applicable feature's FAQ or information page for more details.
8. What about Children?
Children Under 13
Note to Parents
We recognize a special obligation to protect personal information about young children. We urge parents to instruct their children to never give out their real names, addresses, or phone numbers, without permission, when on-line. Teenagers under the age of 17 and over the age of 12 should encourage their parents to review this policy and to contact us if they would like to evoke our opt-out policy or to raise any concerns.
9. How secure is my personal information?
The security of your personal information is important to us. GUKLABS has taken steps to assure that all information collected will remain secure and in its original form, i.e. free from any alteration. As such, access to all personal information is strictly controlled. When credit card information is transmitted, for example, we use industry standard, SSL (secure sockets layer) encryption. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received.
In addition, we will take reasonable steps to assure that third parties to whom we transfer any data will provide sufficient protection of personal information.
16. What if you have a question or complaint?